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Privacy policy

Personal Data Protection Policy

The CITYLOG company, which owns the site https://citylog.fr., Undertakes to ensure that the processing of personal data carried out on the site https://citylog.fr. comply with the general data protection regulations (RGPD) and the Data Protection Act in force.


The Customer is informed of the regulations concerning marketing communication, the law of June 21, 2014 for confidence in the Digital Economy, the Data Protection Act of August 06, 2004 as well as the General Data Protection Regulation (RGPD: n ° 2016-679) in force.


1.1 Responsible for collecting personal data


For Personal Data collected in the context of creating the User’s personal account and browsing the Site, the person responsible for processing Personal Data is: CITYLOG. CITYLOG is represented by Mr. Rached MEFTAH, its legal representative.

As responsible for processing the data it collects, CITYLOG undertakes to comply with the framework of the legal provisions in force. It is up to the Client in particular to establish the purposes of its data processing, to provide its prospects and clients, from the collection of their consents, with complete information on the processing of their personal data and to maintain a register of treatments in accordance with reality. Whenever CITYLOG processes Personal Data, CITYLOG takes all reasonable steps to ensure the accuracy and relevance of the Personal Data for the purposes for which CITYLOG processes it.


1.2 Purpose of the data collected


CITYLOG is likely to process all or part of the data:

  • To allow navigation on the Site and the management and traceability of the services and services ordered by the user: connection and use data of the Site, invoicing, order history, etc.;
  • To prevent and fight against computer fraud (spamming, hacking, etc.): computer equipment used for browsing, IP address, password (hash);
  • To improve navigation on the Site: connection and usage data;
  • To conduct optional satisfaction surveys on https://citylog.fr: email address;
  • To carry out communication campaigns (sms, email): phone number, email address.

CITYLOG does not market your personal data which is therefore only used out of necessity or for statistical and analytical purposes.


1.3 Right of access, rectification and opposition


In accordance with current European regulations, Users of the https://citylog.fr site have the following rights:

  • Right of access (article 15 RGPD) and rectification (article 16 RGPD), updating, completeness of User data, right to block or erase User personal data (article 17 of the RGPD) , when they are inaccurate, incomplete, equivocal, out of date, or the collection, use, communication or conservation of which is prohibited;
  • Right to withdraw consent at any time (article 13-2c RGPD);
  • Right to limit the processing of User data (article 18 RGPD);
  • Right to oppose the processing of User data (article 21 GDPR);
  • Right to portability of data that Users have provided, when this data is subject to automated processing based on their consent or on a contract (article 20 GDPR);
  • Right to define the fate of Users’ data after their death and to choose to whom https://citylog.fr must communicate (or not) their data to a third party that they have previously designated.


As soon as CITYLOG becomes aware of the death of a User and in the absence of instructions from him, CITYLOG undertakes to destroy his data, unless their retention is necessary for evidentiary purposes or to meet a legal obligation.

If the User wishes to know how CITYLOG uses his Personal Data, ask to rectify them or oppose their processing, the User can contact CITYLOG by email at the following address: rgpd@citylog.fr


In this case, the User must indicate the Personal Data that he would like CITYLOG to correct, update or delete, by identifying himself precisely with a copy of an identity document (identity card or passport).

Requests for the deletion of Personal Data will be subject to the obligations imposed on CITYLOG by law, in particular with regard to the preservation or archiving of documents. Finally, Users of https://citylog.fr can file a complaint with the supervisory authorities, and in particular the CNIL (https://www.cnil.fr/fr/plaintes).


1.4 Non-communication of personal data


CITYLOG is prohibited from processing, hosting or transferring

Forward the Information collected on its Customers to a country located outside the European Union or recognized as “unsuitable” by the European Commission without first informing the customer. However, CITYLOG remains free to choose its technical and commercial subcontractors on the condition that they present sufficient guarantees with regard to the requirements of the General Data Protection Regulation (RGPD: No. 2016-679).


CITYLOG undertakes to take all necessary precautions to preserve the security of the Information and in particular that it is not communicated to unauthorized persons. However, if an incident impacting the integrity or confidentiality of Customer Information is brought to the attention of CITYLOG, it must inform the Customer as soon as possible and notify him of the corrective measures taken. Furthermore, CITYLOG does not collect any “sensitive data”.


The User’s Personal Data may be processed by CITYLOG subsidiaries and subcontractors (service providers), exclusively in order to achieve the purposes of this policy.

Within the limits of their respective attributions and for the purposes mentioned above, the main persons likely to have access to the data of the Users of https://citylog.fr are mainly the agents of our customer service.


1.5 Types of data collected

CITYLOG also collects information that improves the user experience and provides contextual advice:

Google Analytics, Google Search Console, PageSpeed ​​Insights AdSense.

These data are kept for a maximum period of 12 months after the end of the contractual relationship.


No matter how hard you try, no method of transmission over the Internet and no method of electronic storage is completely secure. We cannot therefore guarantee absolute security. If we become aware of a security breach, we will notify affected users so that they can take appropriate action. Our incident notification procedures take into account our legal obligations, whether at national or European level. We are committed to fully informing our clients of all matters relating to the security of their account and to providing them with all the information necessary to help them meet their own regulatory reporting obligations.


No personal information of the user of the https://citylog.fr site is published without the user’s knowledge, exchanged, transferred, assigned or sold on any medium whatsoever to third parties. Only the assumption of the repurchase of CITYLOG and its rights would allow the transmission of such information to the possible purchaser who would in turn be bound by the same obligation to store and modify data with regard to the user of the https site. : //citylog.fr.


To ensure the security and confidentiality of Personal Data, CITYLOG uses networks protected by standard devices such as firewalls, pseudonymization, encryption and password.

When processing Personal Data, CITYLOG takes all reasonable measures to protect it against any loss, misuse, unauthorized access, disclosure, alteration or destruction.


The https://citylog.fr site may contain a number of hypertext links to other sites, set up with permission from CITYLOG. However, CITYLOG does not have the possibility to verify the content of the sites thus visited, and will therefore not assume any responsibility for this fact.

Unless you decide to disable cookies, you agree that the site can use them. You can deactivate these cookies at any time free of charge using the deactivation options offered to you and recalled below, knowing that this may reduce or prevent accessibility to all or part of the Services offered by the site.


3.1 “Cookies”


A “cookie” is a small information file sent to the User’s browser and saved in the User’s terminal (eg: computer, smartphone), (hereinafter “Cookies”). This file includes information such as the User’s domain name, the User’s Internet service provider, the User’s operating system, as well as the date and time of access. Cookies do not risk damaging the User’s terminal under any circumstances.

CITYLOG is likely to process the User’s information concerning his visit to the Site, such as the pages viewed, the searches carried out. This information allows CITYLOG to improve the content of the Site and the User’s navigation.


Cookies facilitating navigation and / or provision services offered by the Site, the User can configure his browser so that it allows him to decide whether or not he wishes to accept them so that Cookies are stored in the terminal or, on the contrary, that they are rejected, either systematically or according to their issuer. The User can also configure his browser software so that the acceptance or rejection of Cookies is offered to him from time to time, before a Cookie is likely to be saved in his terminal.


CITYLOG informs the User that, in this case, it is possible that the functionalities of its browser software are not all available.

If the User refuses the registration of Cookies in his terminal or browser, or if the User deletes those registered there, the User is informed that his browsing and experience on the Site may be limited. This could also be the case when CITYLOG or one of its service providers cannot recognize, for technical compatibility purposes, the type of browser used by the terminal, the language and display settings or the country from which the terminal appears to be connected to the Internet.


Where applicable, CITYLOG declines any responsibility for the consequences related to the degraded functioning of the Site and the services possibly offered by CITYLOG, resulting (i) from the refusal of Cookies by the User (ii) from the impossibility for CITYLOG to register or to consult the Cookies necessary for their operation due to the choice of the User. For the management of Cookies and User choices, the configuration of each browser is different. It is described in the browser’s help menu, which will allow you to know how the User can modify their preferences in terms of Cookies.


At any time, the User can choose to express and modify their wishes in terms of Cookies. CITYLOG may also use the services of external service providers to help it collect and process the information described in this section.

Finally, by clicking on the icons dedicated to social networks appearing on the Site https://citylog.fr or in its mobile application and if the User has accepted the deposit of cookies by continuing to browse the Website or the application CITYLOG mobile, the social networks appearing on the Site may also place cookies on your terminals (computer, tablet, mobile phone).


These types of cookies are only placed on your terminals if you consent to them, by continuing to browse the CITYLOG Website or mobile application. At any time, the User may nevertheless revoke his consent to the Site https://citylog.fr depositing this type of cookies.

3.2 Liste des cookies

_GRECAPTCHA5 months 27 daysThis cookie is set by Google. In addition to certain standard Google cookies, reCAPTCHA sets a necessary cookie (_GRECAPTCHA) when executed for the purpose of providing its risk analysis.
_icl_current_language1 hourThis cookie is stored by WPML WordPress plugin. The purpose of the cookie is to store the current language.
cookielawinfo-checbox-analytics011 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checbox-functional011 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checbox-others011 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-analytics1 yearThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-fonctionnel1 yearThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary011 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-necessary1 yearThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-non-necessary1 yearThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Non-necessary".
cookielawinfo-checkbox-others1 yearThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Others".
cookielawinfo-checkbox-performance011 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
cookielawinfo-checkbox-performance1 yearThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
pll_language1 yearThis cookie is set by Polylang plugin for WordPress powered websites. The cookie stores the language code of the last browsed page.
viewed_cookie_policy011 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
wp-wpml_current_language1 hourNo description


Managing cookies


3.3 Internet tags (‘TAGS’)


CITYLOG may occasionally use Internet beacons (also known as “tags”, or action tags, single-pixel GIFs, transparent GIFs, invisible GIFs and one-to-one GIFs) and deploy them through a specialist partner of Web analyzes likely to be located (and therefore to store the corresponding information, including the IP address of the User) in a foreign country.

These tags are placed both in online advertisements allowing Internet users to access the Site, and on its various pages.

This technology allows CITYLOG to evaluate visitors’ responses to the Site and the effectiveness of its actions (for example, the number of times a page is opened and the information consulted), as well as the use of this Site by the user.

The external service provider may collect information on visitors to the Site and other Internet sites using these tags, compile reports on the activity of the Site for the attention of CITYLOG, and provide other services relating to the use of it and the Internet


In general, to exercise your rights and for any question or difficulty relating to the processing of your personal data, you can contact the company’s GDPR referent:



5 Rue des Armoires – ZA A3 Le Plateau – 94500 CHAMPIGNY-SUR-SEINE

Email: rgpd@citylog.fr



Please mention in all your correspondence precisely the subject of your request.